Privacy Policy

1. Introduction

Raidell Capital ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, applications, and any related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our Services:

• Identity and Contact Information — such as your name, email address, phone number, and mailing address, typically provided when you submit a contact form or open an account.
• Account and Usage Information — details related to your use of the Services, including login activity, preferences, and interactions with pages and features.
• Financial and Transactional Information — where applicable to the Services you use, such as billing details or transaction history, processed in accordance with applicable regulations.
• Technical Information — including IP address, browser type, device identifiers, operating system, and referring URLs, collected automatically through cookies and similar technologies.
• Communications — records of correspondence you have with us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect for purposes that include:

• Providing, operating, and maintaining our Services.
• Processing requests, transactions, and communications you initiate.
• Personalizing your experience and improving our website and offerings.
• Monitoring usage patterns for security, fraud prevention, and quality assurance.
• Complying with legal obligations and enforcing our terms and policies.
• Sending administrative information, updates, or marketing communications, where permitted and subject to your preferences.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our Services, balanced against your rights and interests.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• Service Providers — with vendors who perform functions on our behalf, such as hosting, analytics, payment processing, or customer support, under appropriate confidentiality obligations.
• Legal Requirements — where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers — in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
• With Your Consent — where you have given explicit permission for us to share your information for a specific purpose.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to recognize your browser, remember preferences, and analyze traffic patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Services. We do not currently respond to "Do Not Track" browser signals.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, applicable legal obligations, and the necessity of the data for resolving disputes or enforcing agreements.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

9. International Data Transfers

If you access our Services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where required, we take steps intended to ensure that such transfers comply with applicable data protection laws.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights that include the ability to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact details listed in the footer of this website.